Who we are
Ritchie & Sons operates the website https://ritchieandsons.com. We provide industrial machinery, equipment, tooling, and related products.
We respect your privacy and are committed to handling personal information responsibly.
Information We Collect
When you contact us through our website or submit a request for a quote, we may collect:
- Your name
- Company name
- Email address
- Phone number
- Product inquiries and requested quantities
- Any additional information you voluntarily provide
We may also collect certain technical information, such as your IP address, browser type, and website activity, through website functionality, security tools, and analytics services.
How We Use Your Information
We use the information you provide to:
- Respond to inquiries and requests
- Prepare and provide product quotations
- Communicate about machinery, equipment, and tooling
- Provide customer service
- Maintain and improve our website
- Protect our website against spam, fraud, and unauthorized activity
We do not sell your personal information.
Request a Quote
Our Consumables & Tooling storefront allows visitors to select products and quantities and submit requests for pricing.
Information submitted through the quote form is used to review your request, prepare pricing, and communicate with you regarding your inquiry.
Submitting a quote request does not constitute a purchase or payment.
Cookies and Website Technology
Our website may use cookies and similar technologies to support website functionality, security, performance, and the quote-request process.
Some third-party services may also use cookies or collect technical information when you interact with our website.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Sharing Your Information
We may share information with service providers that help us operate our website, process inquiries, deliver email communications, or maintain website security.
We may also disclose information when required by law or when reasonably necessary to protect our legal rights.
Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, maintain relevant business records, meet legal obligations, and resolve disputes.
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal requirements and business recordkeeping obligations.
Third-Party Websites
Our website may contain links to external websites. Ritchie & Sons is not responsible for the privacy practices of those websites. We encourage visitors to review their respective privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, or legal obligations. Updates will be posted on this page with a revised date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Ritchie & Sons through the contact information provided on our website.